Group O now has a GSA Professional Services Schedule Contract from the United States General Services Administration. This contract allows Group O to partner federal government organizations to solve problems and provide customized solutions.
As the centralized procurement arm for the federal government, GSA offers products, services, and facilities needed by federal agencies for serving the public. Schedules are long-term governmentwide contracts between commercial suppliers and the government.
“Because Group O offers such a wide range of services from call center and rebate processing to inventory management and fulfillment, holding a Schedule contract opens up vast opportunities for Group O,” said Group O CEO, Gregg Ontiveros. “We will now have the ability to sell our services to any government agency.”
Group O will operate under then GSA Contract Number GSA #47QRAA19D00AD which will allow government entities to purchase the following Group O Marketing Solutions services, among others:
- Rebate Management
- Call Center & Customer Care
- Program Management
- Quality Assurance
- Graphic Design
- Website Hosting
- Data Reporting
Group O’s award-winning Call Center provides customer service for Fortune 500 companies, including inbound calls, sales, email support, web chat services, and interactive voice response. 97% of callers rate Group O agents as “Excellent” or “Good” in professionalism and helpfulness. 100% of contractual expectations are met for Service Level, Average Speed of Answer, and Abandon Rate.
Examples of our success:
- Group O’s Call Centers handle more than 2.5 million AT&T customer interactions each year, saving the company $9 million over the 18-year partnership.
- Group O provided comprehensive call center support for the Universal Service Administrative Company, providing a Consumer Support hotline handling over 215,000 calls.
- Group O handles 150,000 annual customer contacts for Michelin consumers and dealers through phone calls, emails, and faxes.