GSA Schedule Awarded to Group O
Group O is proud to announce GSA Professional Services Schedule Contract from the United States General Services Administration. This contract enables federal government organizations to purchase and use Group O solutions.
As the centralized procurement arm for the federal government, GSA offers products, services, and facilities needed by federal agencies for serving the public. Schedules are long-term governmentwide contracts between commercial suppliers and the government.
“Because Group O offers such a wide range of services from call center and rebate processing to inventory management and fulfillment, holding a Schedule contract opens up vast opportunities for Group O” said Group O CEO, Gregg Ontiveros. “We will now have the ability to sell our services to any government agency.”
Group O will operate under then GSA Contract Number GSA #47QRAA19D00AD which will allow government entities to purchase the following Group O Marketing Solutions services, among others:
- Rebate Management
- Call Center & Customer Care
- Program Management
- Quality Assurance
- Graphic Design
- Website Hosting
- Data Reporting
Group O’s award-winning Call Center provides customer service for Fortune 500 companies, including inbound calls, sales, email support, web chat services, and interactive voice response. 97% of callers rate Group O agents as “Excellent” or “Good” in professionalism and helpfulness. 100% of contractual expectations are met for Service Level, Average Speed of Answer, and Abandon Rate.
Examples of our success:
- Group O’s Call Centers handle more than 2.5 million AT&T customer interactions each year, saving the company $9 million over the 18-year partnership.
- Group O provided comprehensive call center support for the Universal Service Administrative Company, providing a Consumer Support hotline handling over 215,000 calls.
- Group O handles 150,000 annual customer contacts for Michelin consumers and dealers through phone calls, emails, and faxes.
About Group O: Group O is an End-to-End solutions provider specializing in incentive marketing, supply chain, packaging and business analytics solutions. Headquartered in Milan, Illinois, and with major operations in Minnesota and Texas, Group O employs more than 1,200 professionals with diverse industry experience in optimizing inventory, logistics, fulfillment and customer engagement.
Founded in 1974 as a small, family-run packaging company, Group O has grown into a thriving $850 million enterprise with world-class industry experience under the leadership of the Ontiveros family. For more information on Group O, please visit www.groupo.com.