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    • Group O to Provide COVID-19 Hotline for State of Illinois

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    Group O to Provide COVID-19 Hotline for State of Illinois

    October 15, 2020
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    MILAN, IL —The state of Illinois has selected Group O as its provider-of-choice for call center support for the Illinois Department of Public Health’s updated COVID-19 telephone hotline.

    Group O stepped in as the provider of  IDPH’s call center services in September. The hotline provides information to businesses and the general public in response to COVID-19.

    State officials issued a request-for-proposals for the work on Aug. 7 and Group O submitted its proposal on Aug. 17. The RFP process was accelerated in this instance due to the urgency of the COVID-19 crisis and the demand for quick action. On Aug. 24, Illinois announced it would award a six-month contract to Group O, with the possibility of extending to one year.

    Previously, IDPH had been running the call center with its own staff, but as the pandemic persisted and call volumes increased, sought a private sector partner. Group O’s track record in call center excellence and ability to provide 7-day-a-week coverage from 8 a.m. to 8 p.m. was cited in the award announcement.

    Due to the volume of calls anticipated, the company will utilize agents in both its Milan, IL and Ft. Worth, TX locations for the work, most of whom will continue to work remotely.

    Group O is currently hiring additional customer service representatives. Pay starts at 15 dollars per hour, with room for quick growth potential.  The company offers a full benefits package, including over three weeks of PTO each year, PLUS no evenings or weekends!  For more information, interested parties can apply at groupo.com/careers.  

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    Incentive Marketing Solutions

    • Incentives and Rebates

      • Rebate Management Services
      • Consumer Incentive Program Solutions
      • Channel Incentives
      • Employee Incentives
      • Incentive Platform
      • Digital Payment Solutions
      • Prepaid Reward Cards
      • Rewards
    • Customer Care

      • Call Center Support
      • Digital Customer Support

    Supply Chain Solutions

    • Third-Party Logistics
    • Inventory Management
    • Order Fulfillment
    • Kitting and Assembly Services
    • Spend Analysis
    • Supplier Management
    • Tail Spend Management
    • Volume Filling

    Packaging Solutions

    • Packaging Materials
    • Food Industry Packaging
    • Cannabis Industry Packaging
    • Packaging Equipment
    • Parts and Service
    • Packaging Optimization
    • Stretch Film

    Custom Packaging

    • Child Resistant Packaging
    • Custom Packaging Assessment
    • Packaging Design & Structure
    • Custom Rigid Boxes
    • Custom Flexible Packaging
    • Custom Retail Packaging
    • Custom Folding Cartons
    • Custom Corrugated Boxes
    • Custom Glass Packaging

    Mobile Device Life Cycle Management

    • Mobile Device Kitting & Fulfillment
    • Mobile Device Testing Services
    • Mobile Device Returns & Dispositioning
    • Value Added Reseller Solution

    Retail Fulfillment and Logistics

    • Retail Supply Chain Logistics Services

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