Milan, IL — Milan, IL-based company Group O will expand its customer service and DIRECTV/AT&T Services sales divisions by adding up to 50 new positions in the Quad Cities. To support the company’s ongoing efforts to provide world-class customer service, Group O seeks to recruit bilingual agents for several customer service and sales roles.
The anticipated expansion comes after Group O — a marketing, supply chain and packaging solutions company — secured a partnership late last year with AT&T as the company’s new Entertainment Group Reward Program Supplier. Group O has worked extensively with AT&T throughout the years, most recently receiving the 2015 AT&T Supplier Award for work in cost savings, customer service, performance, teamwork, diversity supplier spend and supplier sustainability.
“Around here, change is exciting. We like to hang our hat on the fact that we have an innovative culture and are always looking for what’s next,” said Gregg Ontiveros, principal owner and CEO of Group O. “I like to ask my clients, ‘What keeps you up at night? What problem do you need solved?’ For Group O to thrive, our team members must be creative, driven and passionate about technology. That’s really the backbone of who we are and what we want to be.”
Group O is one of the top 5 Latino-owned businesses in the United States. Since its founding in 1974, the organization has gained prestige for helping Fortune 500 companies turn their most complex business challenges into centers of profitability and efficiency.
Innovative technology solutions offered by Group O include e-store ordering portals, mobile app development and O-vations®, a proprietary rewards platform. Since social media has transformed the way companies communicate to their customers, Group O has also invested in a comprehensive social media monitoring and communications platform to enhance its existing world-class customer care center.
Although Group O is primarily looking to fill positions within its customer service and DIRECTV/AT&T Services sales divisions, Ontiveros notes that the company is always looking for top talent in web and application development, IT project management, testing and other areas of expertise.
For more information or to apply, visit www.groupo.com and click “Careers” at the top of the homepage.