TRUST EXPERIENCE.
Group O performs non-destructive and destructive testing on nearly one million devices annually. We work directly with carriers, OEMs, and remanufacturers to customize testing procedures to certify new and current suppliers, as well as any new models or process changes. By fine-tuning standards for remanufactured and new devices, before they hit the market, Group O creates a premium customer experience.
Non-Destructive Testing
As part of our First Article Inspection, Group O technicians perform non-destructive tests on hundreds of thousands of devices annually. We work with you, your remanufacturers, and new product suppliers to create testing to meet your specifications. We take pride in our ability to adapt to new initiatives quickly so your customers' devices work right out of the box.
Our non-destructive testing protocols include:
- X-ray testing to validate OEM parts
- IP 67/68 testing to confirm water-proofing
- Oleophobic tests to ensure the glass is performing properly
- Radio Frequency (RF) tests confirm network connectivity
- XRF testing uncovers counterfeit components
- Functional performance testing of speakers, microphones, light sensors, power & connectivity, calls & texts, sounds & screens as well as visual inspection checks.
Destructive Testing
Destructive testing gives you the confidence that the product customers receive will stand up to everyday life.
- Automated and slow-motion captured drop testing discovers structural weaknesses
- Automated tumble testing mimics common end-user experiences
- Submersion testing validates water-proofing
- Impact testing proves the strength of screens
- Tear down inspects workmanship and non-compliance
Group O is an independent testing partner for one of the largest telecommunication & entertainment providers in the world.
Software Flashing & Device Reimaging
We manage the entire installation process for custom software on any device. Our experts configure, enable or disable features, and install operating systems and applications specific to your business needs.
Group O also:
- Manages files and apps on employee devices
- Manages software on demo units
- Installs specific software applications for customers or employees
- Conducts personal privacy clear
- Detects malware and spyware
Group O installs custom software on all retail devices for Samsung's iconic launches. It is part of the end-to-end supply chain solution Group O provides for each launch.
Engineering Expertise
What makes our device life cycle management services the best in the industry? Our people. Group O’s product reliability and process engineers determine the most effective ways to test a product or service to increase productivity, quality, and efficiency.
INDUSTRIAL ENGINEERS: The team of industrial engineers increases efficiencies across all of our efforts. When creating processes for devices, this team tests cycle times to optimize line balancing. They can find bottlenecks quickly and manage workload to get the process moving at peak efficiency. By implementing 5S techniques, our industrial engineers analyze workspaces to cut down on movements by our testing professionals – the leaner the process the less time it takes to test a product. It's not just efficiency in the workspace, but also throughout the facility. Using AutoCAD, our team designs our spaces down to the most minute details.
RELIABILITY ENGINEERS: Our team of reliability engineers discovers and implements new technologies for our testing labs. It takes a lot of planning and expertise to keep testing services current, as new types of devices enter into the testing process frequently. Reliability engineers focus on work patterns and write detailed instructions for each test for each device. Our instructions are so thorough that clients use our documents to train their other operations, including OEMs providing remanufactured and new devices for testing.
Our engineering professionals can create systems and efficiencies because they’ve been doing it for years – and can do it for you and your business.
Device Testing FAQ
Group O performs a wide range of device testing services, covering both non-destructive and destructive methods. These tests are essential for verifying that mobile phones, tablets, and other connected devices are safe, functional, and reliable before reaching end users. On an annual basis, Group O tests nearly one million devices, helping manufacturers, carriers, and remanufacturers ensure their products meet both technical specifications and consumer expectations. Device testing can uncover hidden defects, confirm compliance with quality standards, and assess readiness for real-world usage.
Non-destructive testing (NDT) refers to quality and performance assessments that do not cause damage to the device being tested. The goal is to identify any functional or cosmetic issues while keeping the unit intact and usable. NDT is essential for quality assurance, especially in environments where products are refurbished or re-certified for resale. At Group O, non-destructive tests include:
- X-ray analysis to validate the presence of OEM components.
- IP67/IP68 water-resistance verification to confirm waterproofing claims.
- Oleophobic coating validation, ensuring screen coatings repel oils and fingerprints as intended.
- RF testing to assess wireless connectivity (Wi-Fi, Bluetooth, cellular).
- XRF analysis to detect counterfeit or non-compliant parts using elemental composition.
- Functional testing for key features such as speaker, mic, power button, sensors, and display quality.
- Visual inspections to identify cosmetic defects, scratches, and alignment issues.
These tests help ensure that each device meets required standards without compromising its usability.
Destructive testing involves intentionally stressing or damaging devices to understand their durability and failure points. Though the tested unit becomes unusable, the insights gained are invaluable for improving product design, evaluating manufacturing quality, and validating marketing claims. This type of testing is especially relevant during product development and quality benchmarking. Group O’s destructive tests include:
- Automated drop testing using high-speed cameras to observe impacts and structural failures.
- Tumble testing to simulate repeated handling and drops in real-world conditions.
- Submersion testing to verify waterproofing beyond standard ratings.
- Impact testing focused on screen durability and enclosure strength.
- Teardown analysis to examine internal component quality, layout, and build consistency.
These methods allow manufacturers and suppliers to make data-driven decisions on design improvements and supply chain choices.
Test design at Group O is a collaborative process involving product reliability engineers and industrial engineers. Each team plays a critical role in developing custom testing protocols based on the device model, intended use case, and customer requirements. Engineers evaluate devices, determine key performance indicators, and then build specialized test equipment to simulate real-world conditions accurately. Every process is fully documented to ensure consistency, repeatability, and scalability—supporting both small pilot runs and high-volume production environments.
Yes. Customization is one of Group O’s core strengths. Whether you're launching a new product, changing manufacturing partners, or entering a new market, Group O can develop testing procedures tailored to your unique requirements. We work with OEMs, wireless carriers, and remanufacturers to design and implement flexible test protocols that support fast iteration and evolving technical standards. Prototyping, validation, and deployment can all be managed in-house, reducing lead times and ensuring quality from the start.
Group O’s industrial engineers design ergonomic, efficient, and scalable testing environments. Using tools like AutoCAD, they layout floorplans and workstation designs to minimize unnecessary movement and boost throughput. They also implement lean manufacturing practices such as 5S (Sort, Set in Order, Shine, Standardize, Sustain) to ensure testing stations are clean, organized, and efficient. This infrastructure supports rapid deployment, high repeatability, and consistent testing quality.
Reliability engineers ensure that each testing procedure is scientifically sound and technically accurate. They research new technologies, integrate testing innovations, and write detailed Standard Operating Procedures (SOPs) and test instructions. Their work ensures each test is performed the same way every time, producing results that are trustworthy and actionable. Reliability engineers are also responsible for ongoing improvement, continually refining processes to adapt to new devices, materials, or performance requirements.
Yes. Group O offers comprehensive software support services in tandem with hardware testing. This includes:
- OS installation and configuration
- App deployment and customization
- Feature flag management
- Device reimaging for remanufactured units
- Malware scanning and privacy clearing
For example, Group O has configured and flashed thousands of Samsung retail devices for major product launches, ensuring each unit was market-ready with the right software and features pre-installed. These services ensure devices are not only functionally sound but also properly configured for their intended users.
Yes. Group O’s documentation is so detailed and consistent that many clients adopt it for their own internal quality assurance training and SOP development. This includes manufacturers seeking to standardize quality checks across global teams, as well as remanufacturers and repair depots that require reliable, repeatable testing methods. This trust reflects Group O’s commitment to transparency, precision, and client collaboration.
Group O brings together engineering expertise, process innovation, and high-volume execution to deliver best-in-class device testing services. Our team of experts designs both the protocols and the equipment, tailoring every aspect to meet your needs. From initial design validation to ongoing quality control, we combine:
- Advanced custom testing capabilities
- Hardware and software integration
- Lean manufacturing environments
- Detailed documentation and training support
- High throughput without sacrificing quality
Whether you're introducing a new product, managing returns, or re-certifying refurbished inventory, Group O ensures your devices are reliable, compliant, and ready for the market.
Device Life Cycle Management
We are one of the few companies in the industry that provides quality testing and a full supply chain solution.
Retail Fulfillment & Logistics
Our supply chain solutions for retail include order fulfillment, inventory management, distribution, and more.
