MOBILE DEVICE LIFE CYCLE MANAGEMENT
The life cycle of a mobile device can be as little as 18 months. Getting updates and new products into the hands of customers is a constant challenge. Monitoring the latest innovations in the industry, Group O not only handles forward and reverse logistics, but can test devices to ensure a perfect end-user experience. Group O has extensive partnerships serving the high-tech OEM and wireless community, including industry leaders such as AT&T, Samsung, and Verizon. We warehouse, flash, test, and distribute millions of devices every year. You may find other supply chain providers - you may find other testing providers, but with Group O, you get both in one customized solution.
When Samsung launches a new iconic device, they trust Group O for order fulfillment services, inventory management services, print management, and kitting and assembly management. Group O deliver tens of thousands of GNFR devices along with the displays that go with them all on the same day. Click here to find out how Group O coordinates a huge launch efficiently and with the highest security.
ORDER FULFILLMENT SERVICES
Partnering with Fortune 100 companies in the mobile industry, Group O has a proven track record of delivering on promises. We provide an end-to-end solution to on-board OEMs into your supply chain and deliver those devices to your retail location or directly to your customer.
KITTING & ASSEMBLY MANAGEMENT
Our Kitting & Assembly team designs kits specific to your needs, working constantly to discover new efficiencies whether that be combining boxes or something as small as eliminating a label. From marketing materials to GNFR, every kit at Group O goes through a quality inspection – something not every company does.
When it’s time to put your products in the store, Group O can deliver. Depending upon the size of shipment, we find the best solution to lower costs and deliver in the shortest window. Utilizing hundreds of carriers and thousands of delivery agents, Group O delivers door-to-door or airport-to-airport from same day to deferred service levels nationwide. We also offer creative and specialized packaging solutions to ensure your devices arrive safely.
INVENTORY MANAGEMENT SERVICES & WAREHOUSING
Group O has relationships with more than 7,000 suppliers worldwide, across more than 30 countries so we can manage billions in inventory and assets for our customers. With Group O, you’ll have access to more than 20 secure, climate-controlled facilities and 750,000 square feet of warehouse space. We can equalize timelines and reduce distribution costs, all the while providing you real-time visibility through metric-driven processes.
Keeping track of valuable and proprietary mobile devices requires additional security. Our environment is like none in the industry.
- No one goes into our facility without going through a metal detector and logging their IMEI with our security team.
- At least two security guards walk the floor at all times, watching inventory and kitting lines.
- Only certain employees are allowed to have devices inside the building.
- Security tape is used over inputs and cameras for those devices allowed.
- All materials and devices are kept under lock and key with limited access.
Group O performs quality inspections and testing services on over 800K remanufactured mobile devices annually. Services conducted under this program include but are not limited to:
- Standardized testing, data collection, and analysis of repaired devices
- Functional Testing, RF Testing, X-ray, destructive and non-destructive testing
- Qualifying Remanufactures to continue partnership with OEM
- Working with OEM to fine-tune new devices before market entry
We manage the entire flashing process on any device. Our experts will configure, enable or disable features, and install operating systems and applications.
Group O also:
- Manages files and apps on employee devices
- Flashes GNFR demo units
- Installs your specific software applications onto devices for customers or employees
Group O can also install security attachments on devices before they hit the store. This saves installers time and ensures quality. We quality control every security attachment. Current clients tell us because of our process they’ve experienced less product loss due to theft.
From inspection to disposal and salvage, we serve as your single source of contact to provide complete mobile device life cycle management solutions. Whether it’s GNFR at the end of life or a broken device returned from a remanufacturer, after our testing, we make the decision based on your qualifications as to what can go back into the market and what should be recycled. For Samsung alone, we triage tens of thousands of devices every month.
RETAIL & BUSINESS FULFILLMENT AND LOGISTICS
When your product arrives at the retailer, Group O’s support doesn’t stop. We provide custom displays and fixtures that showcase your devices and ensure your customer has an interactive, hands-on experience.
Eye-catching packaging can make all the difference to your customer. Group O designs and creates innovative custom packaging that fits your needs and budget. Let's GO!
Once devices are in the hands of customers, Group O can handle any questions with its award-winning, omni-channel customer service centers. Let's GO!