RELIABLE. FLEXIBLE. TRUSTWORTHY.
The life cycle of a mobile device can be as little as 18 months. Getting updates and new products into the hands of customers is a constant challenge. Monitoring the latest innovations in the industry, Group O not only handles forward and reverse logistics, but can test devices to ensure a perfect end-user experience. Group O has extensive partnerships serving the high-tech OEM and wireless community, including industry leaders such as AT&T and Samsung. We warehouse, reimage, test, and distribute millions of devices every year. You may find other supply chain providers - you may find other testing providers, but with Group O, you get both in one customized solution.
AT&T trusts Group O to manage the entire life cycle for its newest product, AT&T TV's over-the-top streaming package with a cloud DVR. Click here to find out how we execute a flawless experience for AT&T’s customers.
ORDER FULFILLMENT SERVICES
Partnering with Fortune 100 companies in the mobile industry, Group O has a proven track record of delivering on promises. We provide an end-to-end solution to on-board OEMs into your supply chain, test them for quality, and deliver those devices to your destination We go beyond mobile devices, fulfilling display materials, fixtures, and other marketing materials. We know each order is different, so we stay flexible to meet your needs in the quickest way possible.
KITTING & ASSEMBLY
Our Kitting & Assembly teams design kits specific to your objectives, working constantly to discover new efficiencies whether that means combining boxes or something as small as eliminating a label. Engineers work tirelessly to minimize movements; the leaner the process the better. Every kit goes through a quality inspection – something, not every company does.
Group O finds the best solution to lower costs and deliver in the shortest window. Utilizing hundreds of carriers and thousands of delivery agents, Group O delivers door-to-door or dock-to-dock either on the same day or to deferred service levels nationwide. We also offer creative and specialized packaging and shipment solutions to ensure your devices arrive safely. Click here to learn more about our packaging solutions.
INVENTORY MANAGEMENT & WAREHOUSING
Group O has strong relationships with more than 7,000 suppliers worldwide, across more than 30 countries so that we can manage billions in inventory and assets for our customers. With Group O, you’ll have access to more than 20 secure, climate-controlled facilities and 750,000 square feet of warehouse space. We provide real-time visibility through metric-driven processes using serialized tracking, so businesses make informed decisions.
Inventory Management is more than keeping track of your product. Group O also provides capital offset and diversity spend – billions of dollars for AT&T alone. Learn how here.
SECURITY IS A PRIORITY.
Keeping track of valuable and proprietary mobile devices requires additional security. Our environment is like none in the industry.
- No one goes into our mobile device facilities without going through a metal detector.
- There is 24-7 CCTV security surveillance of all locations in the building.
- Devices are placed in a tracking system upon building entry.
- All sections of the warehouse require door cards to enter.
- Security guards walk the floor at all times, watching inventory and kitting lines, as well as observing employees on CCTV.
- All materials and devices are kept under lock and key with limited access.
Group O performs quality inspections and testing services on over 800K remanufactured mobile devices annually. Services conducted under this program include but are not limited to:
- Standardized testing, data collection, and analysis of repaired devices
- Functional testing, RF testing, X-ray, destructive and non-destructive testing
- Working with OEM to fine-tune new devices before market entry
We manage the entire flashing process on any device. Our experts will configure, enable or disable features, and install operating systems and applications.
Group O flashes all retail devices for Samsung's iconic launches. It is part of the end-to-end supply chain solution Group O provides for each launch. Learn how here.
Group O also:
- Manages files and apps on employee devices
- Flashes demo units
- Installs your specific software applications onto devices for customers or employees
MANAGED FIELD INSTALLATION
Group O can also install security attachments on devices before they hit the stores. This saves the installer's time and ensures quality. We inspect every security attachment, resulting in a significant reduction in product loss for our clients.
Group O’s expert engineers are integral to the entire mobile device life cycle.
The team of industrial engineers increases efficiencies across all of our mobile efforts. When creating processes for devices, this team tests cycle times to optimize line balancing. They can find bottlenecks quickly and manage workload to get the process moving at peak efficiency. By implementing 5S techniques, our industrial engineers analyze workspaces to cut down on movements by our mobile testing professionals – the leaner the process the less time it takes to test a product. It's not just efficiency in the workspace, but also throughout the facility. Using AutoCAD, our team designs our spaces down to the most minute details.
Our team of reliability engineers discovers and implements new technologies for our testing labs. It takes a lot of planning and expertise to keep testing services current, as new types of devices enter into the testing process frequently. Reliability engineers focus on work patterns and write detailed instructions for each test for each device. Our instructions are so thorough, AT&T uses Group O's documents to train its other operations, including OEMs providing remanufactured and new devices for testing.
Our engineering professionals can create systems and efficiencies because they’ve been doing it for years – and can do it for you and your business.
RETURNS & TRIAGE
From inspection to disposal and salvage, Group O serves as your single source of contact to provide complete mobile device life cycle management solutions. Whether it’s Goods Not For Resale coming back from a retailer or a remanufactured device, our experts know what can go back into circulation and what cannot. After our testing and triage processes, we decide to pass or fail a device based on your qualifications. The approved devices can then be re-ordered by stores through portals custom-built by Group O. Learn about our online portals here.
Our teams triage tens of thousands of devices every month with speed and accuracy. Working with Samsung, we’ve discovered new ways to salvage and reuse inventory, saving the company millions. Find out how here.
We also track devices through serialization. Knowing which devices go to which store and when they are sent back to Group O helps businesses monitor inventory in real-time, as well as identify issues in the supply chain. Technology provided by Group O gives you insight into your company so you can make decisions that matter.
REPORTING & ANALYTICS
It starts with a question: what do you want to know about your business? That’s where our experienced reporting and analytics team steps in. Using innovative thinking, the team works with you to find the best way to present an answer that’s easy to consume with the right level of detail, flexibility, and interactivity. Our analytics development process starts with design sessions and then moves on to data source creation, collaborative feedback, and ultimately client acceptance. This process ensures delivery of timely information in the right format for the right audience, reliably and accurately, and supports the value-added decision-making that our clients desire. Our reporting solutions can accommodate a wide range of customer needs from the simple, regular data exchange to the use of state-of-the art, interactive, data visualizations that can be accessed online from anywhere -- even on your mobile device.
No question is too tough. Tell us what you’re dying to know, and our team digs in. When the team analyzes your data, we suggest analysis you may not have considered, giving you actionable, detailed insight into your business.
RETAIL FULFILLMENT & LOGISTICS
When your product arrives at the retailer, Group O’s support doesn’t stop. We provide custom displays and fixtures that showcase your devices and ensure your customer has an interactive, hands-on experience. Let's GO!
Eye-catching packaging can make all the difference to your customer. Group O designs and creates innovative custom packaging that fits your needs and budget. Let's GO!
Once devices are in the hands of customers, Group O can handle any questions with its award-winning, omni-channel customer service centers. Let's GO!