Social Media Monitoring and Support
Social media is fundamentally changing how people seek information and communicate with businesses.
Group O can provide a real-time social analytic solution to proactively monitor and analyze social conversations around your brand. Coupled with our world-class call center services, we can interact with your customers on any platform.
Engaging your Customers to Drive Loyalty
Delivering personalized GPS-enabled content containing special offers and product information can build trust and loyalty with your customers. Mobile technologies from Group O can help you gain a competitive advantage by engaging your customers where and when they want it.
Our mobile technologies support:
- Locator services
- Information search
- Product and price comparisons
- Offers and promotions
- Purchase decision management
- Payment and information exchange
- Customer communications
- Social media integration
- Account servicing
- Loyalty programs, rebates and incentives
- Warranty and relationship management
- Big data analysis
- Detailed purchase analytics and predictive modeling