Group O’s Energy Efficiency Kit Fulfillment Partnership
with Large Natural Gas Company
Situation
In 2016, a natural gas company from the Midwest needed to streamline the processes for their energy efficiency programs. They aimed to provide a more efficient way for customers to order energy efficiency kits, which included components like showerheads, faucet aerators, and shower timers. They required an integrated solution that would manage the procurement, storage, packaging, and fulfillment of these kits, while also providing a user-friendly ordering system and robust data management capabilities.
Action
Group O implemented integrated technology that allowed the company's agents to efficiently place energy kit orders for customers. They developed an e-store environment for the company's customers to order Smart Kits and integrated this technology with their systems for seamless operations. Additionally, Group O created an admin portal for the company's users to manage orders and access necessary information.
For inventory management, Group O procured all components for the energy efficiency kits, including showerheads, faucet aerators, and shower timers, ensuring secure warehousing of these components.
In terms of kitting and fulfillment services, Group O managed the packaging and fulfillment of all energy efficiency kits orders, ensuring accurate and timely delivery of kits to customers.
Finally, Group O provided detailed analytics and reporting to the natural gas company, helping them monitor order status, timeliness, and accuracy.
Results
Since the launch of the program in 2016, Group O has fulfilled 12,000 kits annually, significantly improving the efficiency and customer satisfaction the natural gas company's energy efficiency programs. The integrated solutions provided by Group O have enabled them to streamline their operations, ensuring that energy efficiency kits are ordered, packaged, and delivered with high accuracy and timeliness. This efficiency has allowed the company to better serve their customers and support their energy-saving initiatives.
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