Care where customers want it.
With an increasing number of customers utilizing digital communications, our multichannel contact center gives your customers the flexibility to choose which method of contact works for them. Group O provides e-Care solutions that will ensure your digital touch points are effective and engaging.
Engage your website visitors and improve your conversion rate by interacting with them in real time when they need it the most! Compatible with desktop and mobile to provide an omnichannel experience.
Email communication has become a preferred method of contact for many people and sometimes it can be difficult to keep up with unexpected email volumes. We provide scalable, fast, and friendly email support that adhere to your company’s branding requirements.
Social media has quickly become a customer care and brand management channel. Our social media care representatives are able to respond quickly to improve customer sentiment and engage your social media followers.
We leverage some of the best software in the world to transform your customer service. Interactive Voice Response is simple, effective, and reduces your company's costs by automating certain calls such as appointment scheduling, bill payments, callbacks, or surveys.
Our customer service representatives can handle business-to-business (B2B) and business-to-consumer (B2C) sales campaigns.
We know Rewards and Loyalty programs better than most and are able to provide brand-centric loyalty program support. From redemption claims to reward tracking, we can manage the entire customer support process.
Customer Service Training
Seamless customer service starts here.
Providing exceptional customer service starts with well-trained, confident customer service agent. Our experienced training staff prepares call center agents to support our clients by providing a comprehensive, brand-centric training that fully immerses agents into our client’s culture and service expectations.
While training timeframes vary by client, our training processes are comprehensive and utilize a variety of training methods. From classroom learning and hands-on observations to side by sides and one-on-one mentoring, our training curriculum is effective for all types of learners.