Inspire Brand Loyalty
Acquiring new customers, and keeping existing consumers loyal are top priorities for every business. Regardless of your customer incentive program goals, providing a compelling incentive program is imperative to a successful program. Group O provides the technology and expertise to manage and fulfill a variety of promotional incentives.
Consumer Incentive Program Management
Program Development
Our goal is to help our clients implement successful consumer incentive programs. To do so, our experts take a systematic approach to understanding your consumers and your unique business needs. Through a series of interviews, research, and analysis we help you create the perfect reward program to reach your goals.
- Profile target participants.
- Create a clear, concise plan.
- Align rebate to goals and objectives.
Program Implementation
O-vations™
Incentive solutions can be complex, and there is no one size fits all solution, that is why we created O-vations™. O-vations is our comprehensive, quick-to-launch incentive technology that is designed to support various types of reward programs. O-vations™ provides your business with everything it needs to build relationships, drive acquisition, retention, and loyalty.
Incentive Fulfillment
Customers want their incentives fast, and not getting them delivered in a timely manner can impact their experience. For Pre-Paid Rewards, after the claims have been verified, we will send personalized customer communications with their incentive. For merchandise incentives, we will manage the entire order fulfillment process, including warehousing, kitting, and distribution.
Customer Support
To support your consumer incentive program, we offer a variety of customer support services. Services including order tracking, reward processing, and up-sell/cross-sell services. Our omnichannel customer support services are customized to provide superior customer service that enables your company to focus on growth.
Additional Incentive Services
- Creative Services
- Direct Mail (Printing and Distribution)
- Promotional Materials Management
The right rewards
Create the right mix of rewards.
Prepaid Rewards
With physical and virtual prepaid card options available, you are able to reward consumers the way they want to be rewarded!
Prepaid Reward Cards
As the preferred way to be rewarded, Prepaid Reward Cards are a great incentive option for consumer incentive programs. They are fully customizable to reinforce your brand, available in any denomination and can be replaced if lost or stolen.
Virtual Pre-Paid Rewards
Virtual Pre-Paid Reward Cards offer all the same benefits that physical Pre-Paid reward cards do. However, because there is no production time, your consumers will have instant gratification, as their incentive is issued via email for immediate use!
Rebate Cards
Consumers are always looking for a good deal and save some money. Rebates a great way to incentivize new customers and reinforce brand relationships with existing customers while helping your business boost sales. With so many business processes involved, it can be difficult to effectively manage these promotional programs. That is where Group O can help! We provide full service, custom rebate management services. Rebate Management Solutions include program design, prepaid rebate cards, online rebate portals, verification, and processing, as well as customer service. With our expertise in incentives and rebate technology, implementing a rebate program is easy for you and your consumers!
Merchandise
If you have an incentive or loyalty program that includes merchandise, we will source, warehouse, and distribute the products of your choice. From branded company swag to top of the line electronics, we will make sure that your company is getting the best price, and that consumers are being rewarded in a timely manner!
