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  • Telecom Device Disposition

Telecom Device DispositionCase Study(866) 476-8761

LET'S GO

WORKING TOGETHER FOR SUCCESS.

Situation

Samsung has out-of-date inventory in Group O’s warehouse. Recycling is timely and costly, so the mobile giant needs a new solution.

Action

Working together, Samsung and Group O are reselling this outdated inventory through an auction system. Buyers sell the devices to overseas markets or use them for parts. Group O prepares the phones for resale, triaging the devices for quality and wiping the phone of unneeded software.

creative disposal of devices case study image

Results

Recycling cost Samsung approximately $500,000 a year. Now, the resale program will recoup $1.6 million, a swing of more than $2 million dollars in favor of Samsung.

Customer Care Technology

Telecom Company Customer Care

Success Through People & Technology

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Telecom Customer Incentives Case Study

Telecom Customer Incentives Case Study

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