SUPPLY CHAIN SOLUTIONS FOR BEST BUY
Best Buy needed a way to warehouse and deliver print materials, as well as physical items like ipads. These items have been damaged by customer use or no longer needed in a store display.
Group O’s repair and maintenance department created a customized, sophisticated WMS to provide real-time inventory tracking and determine ways to make the picking process as efficient as possible. Group O picks and packs nearly 500,000 items a week for Best Buy’s stores. Store managers order the products they need and Group O fulfills those orders using wrist scanners that provide minute-to-minute inventory counts.
Print materials are central to Best Buy’s needs, but Group O also takes in physical items that are no longer needed in displays. Stores can order those returned items for new displays at no cost to the store.
At Best Buy’s request, Group O created a serial number asset management solution for its digital signate recovery project. Some stores were receiving too many and some not enough. Through the program, serial numbers are tracked and Best Buy stores can request and receive them at no cost to the store.
Bottom Line Results
Th digital signage recovery project is estimated to save up to $15.9 million in cost avoidance for Best Buy.
Group O’s efforts through the repair and maintenance department alone have saved Best Buy more than $100,000 and nearly a $1 million in cost avoidance.
Group O meets Best Buy’s Key Performance Indicators, including accuracy and on-time receiving 99.9% of the time, as well as on-time response 100% of the time.