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    • Case Studies /
    • Ordering Online Customized for Samsung

    Ordering Online CUSTOMIZED FOR SAMSUNG INNOVATIVE. FLEXIBLE.

    Launching and Tracking New Devices

    Samsung Online Ordering Case Study Image

    Challenge

    Samsung needed to make ordering and distributing Goods Not for Resale and new phones easier, efficient, and secure. 

    Solution

    Group O customized three different e-commerce solutions to serve each of Samsung’s needs.

    GNFR Portal:  Group O’s portal allows stores that sell Samsung products to order what they need online or from a mobile device. From a new display phone to security devices to cleaning wipes, Group O keeps Samsung’s inventory ready for stores to order what they need, when they need it.  Most times, those orders are picked, packed, and shipped on the day we receive the order

    Event Management System:  When Samsung launches a new product, their field agents and influencers receive the device all on one day at a semi-annual conference. Group O’s event management system allows thousands of people to exchange their outdated phones for new phones in just a few hours. Supporting analytics pinpoint successes, as well as areas of opportunity to create efficiency through our continuous process improvement.

    New Device Depot Tracking: Before a new device is launched, corporate employees need to get their hands on them for various reasons. Perhaps marketing needs to take pictures for an ad campaign or an executive wants to make sure the end-user experience is up to par. Because of Group O’s success with other Samsung portals, the company asked us to create a security system which allows those employees to check out the new phones. Each is tracked with a serial number so Samsung knows who has the phone and how long they’ve had it. 

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    Incentive Marketing Solutions

    • Incentives and Rebates

      • Rebate Management Services
      • Consumer Incentive Program Solutions
      • Channel Incentives
      • Employee Incentives
      • Incentive Platform
      • Digital Payment Solutions
      • Prepaid Reward Cards
      • Rewards
    • Customer Care

      • Call Center Support
      • Digital Customer Support

    Supply Chain Solutions

    • Third-Party Logistics
    • Inventory Management
    • Order Fulfillment
    • Kitting and Assembly Services
    • Spend Analysis
    • Supplier Management
    • Tail Spend Management
    • Volume Filling

    Packaging Solutions

    • Packaging Materials
    • Food Industry Packaging
    • Cannabis Industry Packaging
    • Packaging Equipment
    • Parts and Service
    • Packaging Optimization
    • Stretch Film

    Custom Packaging

    • Child Resistant Packaging
    • Custom Packaging Assessment
    • Packaging Design & Structure
    • Custom Rigid Boxes
    • Custom Flexible Packaging
    • Custom Retail Packaging
    • Custom Folding Cartons
    • Custom Corrugated Boxes
    • Custom Glass Packaging

    Mobile Device Life Cycle Management

    • Mobile Device Kitting & Fulfillment
    • Mobile Device Testing Services
    • Mobile Device Returns & Dispositioning
    • Value Added Reseller Solution

    Retail Fulfillment and Logistics

    • Retail Supply Chain Logistics Services

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    • Diversity and Sustainability
    • About Us
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