Expert Energy Industry Program Support
Situation
An energy company needed customer care to answer questions and support all of its energy efficiency programs.
Action
The Group O team worked closely with our client implementing support with a fast-tracked 45-day transition of their Customer Contact Call Center support for all Energy Efficiency programs. We provided a high-quality implementation exceeding project goals, enhancing the already successful programs, and elevating the value-added to customers through first call resolution metrics.
Results
Within the first two months, Group O posted the best service metrics in their program’s history with extremely high customer and client satisfaction.
