A Streamlined Employee Tire Benefit Program
A leading tire company recognized the significance of employee benefits in fostering a satisfied and motivated workforce. Among these benefits, their employee service award tire benefit presented notable challenges.
In an effort to overcome hurdles and improve employee experiences, the company sought innovative solutions to streamline its tire benefit program. This case study looks into how Group O helped the tire company address challenges, enhance employee experiences, and achieve substantial bottom-line impacts through the implementation of a more efficient tire benefit program.
Situation
The tire company encountered several difficulties with its employee service award tire benefit program.
The company aimed to offer employees the ability to compare tire prices to find the best tire prices, as well as benefit from installation and service discounts with tire purchases.
This approach aimed to mitigate supply challenges by granting access to a wide dealer network, including online sales, and providing continuous visibility into the status of reward processing. Additionally, the company sought to enhance flexibility in funding options.
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Action
In response to these challenges with the help of Group O, the tire company introduced a comprehensive solution for their employees.
The new program provided employees with expanded options for purchasing tires, including online, in-store, and local purchases.
A centralized online platform was developed, allowing employees to shop conveniently and track the status of their submissions 24/7.
By integrating their employee rebates and service award program into a single website, the company simplified processes and eliminated the need for multiple calls to complete orders.
Furthermore, the introduction of prefunding options expedited the purchasing process, enhancing the overall employee experience.
Results
The implementation of the streamlined tire benefit program resulted in significant bottom-line impacts for the company. Internally, the company immediately eliminated shipping expensesand manual work processes, allowing for resource reallocation to other critical areas.
Additionally, the utilization of the benefit saw a remarkable increase, with a 58% rise in the first year and a total increase of 134% through subsequent years. The accessibility of the benefit improved drastically, with online submission processes and visibility to benefit balances available 24/7. Increases were tied to the utilization of the benefit and a single source for accessing their Employee Tire Benefits.
Fulfillment and reimbursement timelines were reduced, with a majority of submissions processed within a shorter timeframe. Access to tires from all dealers mitigated shipping delays and backorder issues, further enhancing employee satisfaction and program efficiency.
The tire company's initiative to streamline its employee service award tire benefit program exemplifies its commitment to employee well-being and operational excellence. By addressing challenges, implementing innovative solutions, and realizing substantial bottom-line impacts, Group O helped the company not only improve the tire benefit program but also strengthen its position as an employer of choice in the industry.
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