Leading Office Supply Retailer
Challenge
A leading office supply retailer recognized that it had an opportunity to build deeper relationships with its own retail business customers. As retailers like Apple, Nike, Starbucks, and Williams-Sonoma opened new stores, they wanted to have a tailored, highly efficient experience in receiving office supplies and equipment.
Solution
Group O was selected to manage inventory and fulfillment for retail store openings. Our client receives the store opening orders from its customers and passes them along to Group O for fulfillment. Group O then organizes the kit assembly to improve customer satisfaction and accuracy. Custom labels and packing lists are also added and designed to improve the store setup process.
Bottom Line Impact
Group O now kits and ships an average of 10 store opening kits per month, covering 6,000 SKUs. Our client is provided deep visibility into order status, timeliness and accuracy. Even better, kits are arriving accurately and on-time, helping our client's customers to be more efficient in opening their new stores. As a result of improved customer satisfaction, our client's sales reps are able to pursue more opportunities with their key accounts.
Calling on Group O for efficient fulfillment and high-quality customer service. Everything in the office should be this easy.
