Managed Inventory & Fulfillment for Leading Office Supply Retailer
Situation
A leading office supply retailer realized it had the opportunity to build stronger relationships with its retail business customers. As brands like Apple, Nike, Starbucks, and Williams-Sonoma opened new stores, they needed a tailored, efficient experience for receiving office supplies and equipment.
Action
Previously, Group O was selected to manage inventory and fulfillment for retail store openings. The client received store opening orders from their customers and passed them to Group O for fulfillment. Group O then organized kit assembly to enhance customer satisfaction and accuracy. Custom labels and packing lists were designed and added to improve the store setup process.
Results
Group O successfully kitted and shipped an average of 10 store opening kits per month, covering 6,000 SKUs. The client gained deep visibility into order status, timeliness, and accuracy. Kits arrived accurately and on time, enabling the client's customers to efficiently open new stores. Improved customer satisfaction allowed the client's sales reps to pursue more opportunities with key accounts.
Calling on Group O for efficient fulfillment and high-quality customer service made everything in the office easier.
