Customer Care you can count on.
Whether our customer service agents are answering customer service calls, processing rewards, or providing lead generation services for your business, we believe in delivering excellence! Our omnichannel customer support services are customized to provide superior customer service and enable your company to grow.
Voice support can be one of the most important interactions in various stages of the customer relationship cycle. That is why our dedicated customer support agents get to know your brand and voice to ensure we represent your business and provide a seamless customer service experience that they have come to expect.
For high volume and complex customer service calls, we provide dedicated agents.
If your company does not anticipate a high volume of calls, we will cross train agents to support your operational needs.
If your clientele speaks a different language, we are able to accommodate them.
Customer Relationship Management
Customer care services
Cross-sell and up-sell
Interactive Voice Response
Customer outreach and retention
Group O's award-winning call center can handle programs of any size. Under our GSA Professional Services Schedule Contract #47QRAA19D00AD, government entities can explore a partnership with our call center professionals. Contact our specialist to find out all the things we can do for you!
Customer Service Training
Seamless customer service starts here.
Providing exceptional customer service starts with well-trained, confident customer service agents. Our experienced training staff prepares call center agents to support our clients by providing a comprehensive, brand-centric training that fully immerses agents into our client’s culture and service expectations.
While training timeframes vary by client, our training processes are comprehensive and utilize a variety of training methods. From classroom learning and hands-on observations to side by sides and one-on-one mentoring, our training curriculum is effective for all types of learners.