Bundling Items Together in Kits Offers a Convenient Solution
Kitting as a value-added service involves the bundling of items together into convenient kits, offering customers a comprehensive and convenient solution. Businesses across various industries have leveraged kitting to drive customer satisfaction, increase sales, and gain a competitive edge.
By learning from the experiences of industry leaders, businesses can gain a deeper understanding of the benefits that kitting can bring to their operations and position themselves for long-term success.
In this article, we will dive into real-life case studies that highlight how to successfully implement kitting as a value-added service.
Group O’s Kitting Case Studies
Case studies serve as a powerful tool to showcase a company's expertise, reliability, and ability to deliver meaningful solutions. Listed below are a couple of real-world examples to share a glimpse into Group O’s problem-solving approach, methodologies, and value we bring to our clients.
Example One: Telecomm Company / Entertainment Company
A leading global telecommunications and entertainment company faced the challenge of launching their highly anticipated streaming service. To ensure an exceptional customer experience right from the start, Group O was entrusted to manage the entire process from beginning to end.
In addition to our responsibilities in sourcing essential items and ensuring timely delivery, Group O also played a crucial role in providing kitting services. With expert precision, our team skillfully assembled all the components, carefully packaging them in an appealing product box.
In 2019 alone, Group O successfully created and shipped nearly 350,000 units, with expectations of reaching 4-6 million units in 2020. Through their comprehensive end-to-end management, Group O demonstrated their ability to deliver outstanding results and meet the needs of a major industry player.
Example Two: Franklin Energy
Franklin Energy, a Wisconsin-based energy consulting company, is dedicated to helping small businesses and homeowners save energy and lower expenses. In 2020, Franklin Energy aimed to increase the distribution of energy conservation kits.
To support Franklin Energy's goals, Group O played a pivotal role in optimizing their kitting services. We began by proactively contacting thousands of companies to inform them about the program and their eligibility. Once assembled, we ensured the kits were delivered on time and contained all the necessary materials.
The dedication of Group O extended beyond kitting services. Our call center agents also spent time confirming and scheduling home energy consultation appointments for residential customers, further enhancing the value and comprehensive support provided.
Franklin Energy exceeded their goal of kits distributed, customers served, and kilowatt-hours of energy saved. Our work with Franklin Energy helped clients save 6,249,200 KWH and thousands of dollars through successful energy assessments.
The collaboration between Franklin Energy and Group O exemplifies the power of effective kitting services. By seamlessly coordinating the distribution of energy conservation kits and providing exceptional customer service, they have made a significant contribution to energy savings and financial benefits for their clients.
Click to read all of our case studies and discover a wide range of real-world examples that highlight the innovative solutions we deliver across various services.
A Track History of Success for Our Clients
The success stories showcased here demonstrate how kitting has the potential to offer enhanced value and create a unique customer experience. At Group O we assemble, package, and ship millions of kitted components annually across the globe.
Contact Group O today to learn more about our kitting services. Our experts are happy to help you discover the solutions you need for your business. For more information on how Group O can help your company, fill out our contact form on our website or give us a call at (866) 476-8761.