Group O logo
    • Incentive Marketing Solutions
      • Incentives and Rebates
        • Rebate Management Services
        • Consumer Incentive Program Solutions
        • Channel Incentives
        • Employee Incentives
        • Incentive Platform
        • Digital Payment Solutions
        • Prepaid Reward Cards
        • Rewards
      • Customer Care
        • Call Center Support
        • Digital Customer Support
    • Supply Chain Solutions
      • Third-Party Logistics
      • Inventory Management
      • Order Fulfillment
      • Kitting and Assembly Services
      • Spend Analysis
      • Supplier Management
      • Tail Spend Management
      • Volume Filling
    • Packaging Solutions
      • Packaging Materials
      • Food Industry Packaging
      • Cannabis Industry Packaging
      • Packaging Equipment
      • Parts and Service
      • Packaging Optimization
      • Stretch Film
    • Custom Packaging
      • Child Resistant Packaging
      • Custom Packaging Assessment
      • Packaging Design & Structure
      • Custom Rigid Boxes
      • Custom Flexible Packaging
      • Custom Retail Packaging
      • Custom Folding Cartons
      • Custom Corrugated Boxes
      • Custom Glass Packaging
    • Mobile Device Life Cycle Management
      • Mobile Device Kitting & Fulfillment
      • Mobile Device Testing Services
      • Mobile Device Returns & Dispositioning
      • Value Added Reseller Solution
    • Retail Fulfillment and Logistics
      • Retail Supply Chain Logistics Services
    • About Us
      • Environmental Sustainability
      • Diversity and Sustainability
      • About Us
      • Our Team
      • Clients and Industries
      • Media Resources
    • Blog
    • Case Studies
    • Contact
    • Careers
    • White Papers
    • Client Login
    • News
    • Facebook social icon
    • Twitter social icon
    • LinkedIn social icon
    • YouTube social icon
    • Blog /
    • 6 Benefits a Call Center Offers Your Business

    Group O Blog

    6 Benefits a Call Center Offers Your Business

    August 19, 2019
    • Facebook social icon
    • Twitter social icon
    • LinkedIn social icon
    • YouTube social icon

    Tags: Incentives & Rebates

    Call Center Employee answering a callCalling into a customer service line can be frustrating – why do I have to push so many buttons to get what I want? Why does it have to be so complicated?  That’s not what you want your business to be known for. It should be easy for current and potential clients to have their questions answered and fast! No matter the size of your company, you should take advantage of every tool available to you. A modern call center, using not just live agents, but chat, email, and other technologies is one of those tools. You may have never thought about how easy it can be to have help from professional and friendly agents.

    1. First Point of Contact

    Representatives at a call center act as a first point of contact for your business. Whether on the phone, online chat, or email, agents treat your clients like you’d treat your clients. Representatives can quickly answer basic questions, qualify potential clients, or focus on any other objective your business may have. Call center veterans train representatives to be experts in your business’s brand so they will make a good first impression and build client loyalty.

    2. Increased Business Productivity

    Having a call center answer for your business means your employees can focus on their own responsibilities without interruption. Interactive Voice Response, or IVR, automates certain calls by taking customers through a system where they answer questions before they get to a caller. This allows your employees to focus on the core functions of your business.  

    3. Off-Hours Calls

    Your clients have emergencies at all times of the day and night. Call centers can be your solution for timeliness and accuracy. Some centers are open 24 hours a day, 7 days a week. Give the call center employees a list of variables and steps they should take, depending on the issue at hand. The step may be to take a message or to get in touch with the correct member of your team immediately. No matter the reason, there is someone there, representing your business, when customers and clients need it most.

    4. Increased Upsells

    Another benefit to a call center is that reps can upsell your product. For example, if your client orders a specific product, the agent can then give them information about extended warranties, labor contracts, potential reward packages, or service call packages. Even if the representative only succeeds in making an upsell once out of every three calls, it still will make a difference to your bottom line.

    5. Greater Call Conversion

    A call center can also help with your call conversion rate. With a sophisticated IVR system, customers immediately get answers and can convert without ever talking to a person.  But, some customers prefer a conversation with a call center rep who is highly-trained on your product or service.

    6. Lower Overhead

    Your overhead directly affects your profit. If you have an employee who is in the office just to answer calls, they may end up with a lot of downtime. You also need office space for them, which means less space for other employees. A call center can allow you to lower your overhead because you only pay the amount in your service contract.

    If having a call center makes good sense for your business, get in touch with us at Group O today. We will listen to you to create a customized solution. We want to partner with you to help your business grow and thrive. A good call center is just one of the many tools you can use in order to make your business a strong and prosperous enterprise.

    Recent Articles

    • Reasons to Consider Consumer Incentives Programs
      Read More
    • Custom Packaging: Providing Value Through Experience
      Read More

    Let's Get Started

    Send Me Info About:

    Loyalty Solutions

    Supply Chain Solutions

    Packaging Solutions

    That Work.

    866.476.8761
    • Facebook social icon
    • Twitter social icon
    • LinkedIn social icon
    • YouTube social icon

    Incentive Marketing Solutions

    • Incentives and Rebates

      • Rebate Management Services
      • Consumer Incentive Program Solutions
      • Channel Incentives
      • Employee Incentives
      • Incentive Platform
      • Digital Payment Solutions
      • Prepaid Reward Cards
      • Rewards
    • Customer Care

      • Call Center Support
      • Digital Customer Support

    Supply Chain Solutions

    • Third-Party Logistics
    • Inventory Management
    • Order Fulfillment
    • Kitting and Assembly Services
    • Spend Analysis
    • Supplier Management
    • Tail Spend Management
    • Volume Filling

    Packaging Solutions

    • Packaging Materials
    • Food Industry Packaging
    • Cannabis Industry Packaging
    • Packaging Equipment
    • Parts and Service
    • Packaging Optimization
    • Stretch Film

    Custom Packaging

    • Child Resistant Packaging
    • Custom Packaging Assessment
    • Packaging Design & Structure
    • Custom Rigid Boxes
    • Custom Flexible Packaging
    • Custom Retail Packaging
    • Custom Folding Cartons
    • Custom Corrugated Boxes
    • Custom Glass Packaging

    Mobile Device Life Cycle Management

    • Mobile Device Kitting & Fulfillment
    • Mobile Device Testing Services
    • Mobile Device Returns & Dispositioning
    • Value Added Reseller Solution

    Retail Fulfillment and Logistics

    • Retail Supply Chain Logistics Services

    About Us

    • Environmental Sustainability
    • Diversity and Sustainability
    • About Us
    • Our Team
    • Clients and Industries
    • Media Resources
    • Home
    • Blog
    • Case Studies
    • Contact
    • Careers
    • White Papers
    • Client Login
    • News

    Site Map Legal Notices © Copyright Group O, Inc. 2023. All Rights Reserved.