Diversity initiatives have become a best practice applicable to almost every business. The purpose of supplier diversity is to encourage businesses to source their supplies from traditionally underutilized business vendors. Supplier diversity programs increase vendor competition, quality of goods and services, and potentially cut operational costs. Some of the diverse classifications include Minority-Owned,…
Read MoreEach year, companies have millions of interactions with their customers and clients, and a study by Talkdesk revealed that only 19% of customers are satisfied with the service they receive from customer contact centers. Whether the contact is over the phone, via e-mail or social media, customer service agents represent your brand and define what a customer thinks about your company. Without good customer…
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Deciding to outsource a business function is not always easy and requires understanding of the costs to perform that function internally, as well as determining if it aligns to core competencies and strategic vision. Does the function fall outside of your company’s core competency and expertise? Is it draining valuable resources that can be better leveraged elsewhere? If you answered yes, it might…
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