8 Essential Skills Every Customer Service Agent Should Have

8 Skills Every Customer Service Agent Should Have

To provide an exceptional customer service experience, your support agents need to have a strong skillset that fosters relationships, increases customer loyalty and grows your business.

Pros and Cons of Outsourcing

Deciding to outsource a business function is not always easy and requires understanding of the costs to perform that function internally, as well as determining if it aligns to core competencies and strategic vision.

5 Keys to Better Customer Rewards: #1 Ensure Organizational Alignment

Customer reward and loyalty programs are a popular means of capturing new customers and building long-term, loyal relationships … when done correctly. There are many working parts in a successful program — and the lack of any could derail the program’s success.

5 Keys to Better Customer Rewards: #2 Offer the Right Reward

Customer reward and loyalty programs are a popular means of capturing new customers and building long-term, loyal relationships … when done correctly. There are many working parts in a successful program — and the lack of any could derail the program’s success.

5 Keys to Better Customer Rewards: #3 Optimize Your Technology

Customer reward and loyalty programs are a popular means of capturing new customers and building long-term, loyal relationships … when done correctly. There are many working parts in a successful program — and the lack of any could derail the program’s success.