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Group O is a provider of value-added, bilingual inbound and outbound call centers. We focus on customer care, order processing, sales & service follow-up, customer hotlines, technical help desk, post sales support and lead generation. |
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We set ourselves apart from other call centers by providing dedicated support to all areas of a tele-services campaign which include: |
- Call Center Management
- Data Management
- Agent Training/Development
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- Quality Control/Performance Monitoring
- Script Management
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Our rapid action deployment methodology ensures we can deliver a fast, flexible, and high results solution to our clients. Our success is credited to our ability to focus on specialized segments of the marketplace and become experts in the product or service provided to our client’s customers. |
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We staff both English and Spanish speaking representatives as well as support Asian dialects. Our customer service representatives are trained to ensure complete customer satisfaction. |
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Technology |
- ACD – Automated Call Distribution
- AOD – Automated Outbound Distribution
- IVR – Interactive Voice Response
- CTI – Computer Telephony Integration
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- Digital Recording
- Predictive Dialing
- Robust Scripting
- Remote Monitoring
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You can log into our secured customer reporting website to view and download reports. We provide our clients with customized reports from our Aspect® EnsemblePro™ calling system and SQL database applications. |
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Please contact us for more information |